You can track your order using the link in your shipping confirmation email — just have your tracking number handy.

Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out — we’re happy to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.

Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.

You can find our full return policy here: Return Policy.

If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email support@thompson-sydney.com with:

– Your order number
– Clear photos of the damage
– A short description of the issue

We’ll make it right as quickly as possible. Thank you for being part of the Thompson Sydney community — your satisfaction matters to us.

We currently only deliver to addresses within Australia.

Our estimated delivery times are:

Processing time: 1 to 3 working days, Monday to Friday

Shipping time: 5 to 10 working days, Monday to Friday, after your order has been shipped

Total estimated delivery time: approximately 6 to 13 working days from the date of purchase

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our control.

For more information, please see our Shipping Policy.

At Thompson Sydney, we offer secure and encrypted payment processing.

We currently accept the following payment methods:

Visa
Mastercard
American Express
Shop Pay

All payments are processed securely through our certified payment provider using encrypted payment technology.

The payment methods available to you at checkout may vary depending on your bank and the availability of the respective payment provider.

All prices on Thompson Sydney are displayed and charged in Australian Dollars, AUD.

If you experience any issues while completing your payment, please contact us at support@thompson-sydney.com and our customer service team will be happy to assist you.

You can enter your discount code at checkout. On the checkout page, look for the “Discount code” box, type in your code, and click “Apply.” The discount will be reflected in your total. If you have any issues, feel free to contact us.

Our order processing system is automated so that we can prepare orders for shipment as quickly as possible.

If you would like us to stop your order before it enters processing, please contact us within 5 minutes of placing your order.

After this 5 minute period, your order may already have entered our automated fulfilment process. At that stage, we may no longer be able to stop or modify the shipment.

If your order has already entered processing, you can still exercise your right to cancel and return eligible items in accordance with our Return & Refund Policy. You have 14 days after receiving your order, or the last item if your order arrives separately, to notify us that you wish to return it.

To request a cancellation or return, please contact us at support@thompson-sydney.com.